Almost everything we sell is food, personal care or a hygiene product for a baby. Once those leave our hands we cannot put them back on the shelf, so we do not take returns because you changed your mind.

What we do instead is fix it, every time, when something arrives wrong.

When we will replace or refund

• The item arrived damaged or leaking.
• We sent the wrong item.
• Something is missing from your order.
• A food item arrived with less than three months left before its expiry date.
• The item is faulty or not as described.

In any of those cases you choose: a replacement or a refund. If we need the item back, we pay the return postage. Usually a photo is enough and you keep the item.

How to tell us

Within 7 days of delivery, message us on WhatsApp at 011-6436 4278 in Malaysia or 8781 2581 in Singapore, or email we@happykindkiddo.com. Send your order number and a photo of the problem, including the outer box if it was damaged in transit.

What we cannot take back

Opened food, snacks and drinks. Opened bath, skin, hair and oral care products. Opened nappies and wipes. Anything with a broken hygiene seal. Clearance items, which are sold as final. Gift cards.

Sealed, unopened items in their original packaging can be returned within 14 days of delivery. Return postage is on us when the fault is ours and on you when it is not.

Gift sets

A gift set is packed to order, so it cannot be returned once it has shipped. Tell us before we pack if anything changes and we will hold it. If anything arrives damaged inside the box, everything above applies to the box exactly as it does to a single item.

Refunds

Approved refunds go back to the original payment method. Banks here usually take 5 to 10 working days to show it. We will tell you the day we send it.

If we are out of stock

If we cannot fulfil something you have paid for, we will contact you before we ship. You can wait for the restock, swap it, or take a refund for that line.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Protection Act 1999 in Malaysia or the Sale of Goods Act in Singapore.

Questions: we@happykindkiddo.com, or WhatsApp us.